The manufacturer warrants most products sold by API. In addition, API will gladly process warranty claims for products originally purchased through API. API offers no additional warranty beyond that of the manufacturer. Many manufacturers include warranty information in their packaging. Please feel free to contact an API Customer Service Specialist concerning warranty information or to obtain the RMA (Return Materials Authorization) needed to file a warranty claim. To speak with an API Customer Service Specialist, click the chat link above or contact us. RMAs are valid for 30 days from date issued.
API accepts most returns that were purchased from our stock within 30 days of invoice. Just call an API Customer Service Specialist at 888-API-24X7 (888-274-2497) to obtain the necessary RMA (Return Materials Authorization) number. By simply including the API RMA with your return, the time needed to issue credit is minimized. Nobody enjoys having to return parts. API understands this and makes it as trouble-free as possible. Remember, all returned items must be in their original packaging, must be in new, uninstalled condition and include all original documentation. A restocking fee of 15%, with a minimum of $25.00, will be assessed on all stocked items except those due to an error on API’s part. RMAs are valid for 30 days from the date of issue.
No returns will be accepted 30 days from the date of invoice, Please remember that Electrical Components, Shelf-Life Limited, Non-Stock items, Drop-ship items and Special Orders are nonreturnable. Once the RMA expires the return can no longer be accepted by API and will be returned at the customer’s expense.
When ordering exchange items, the API system will automatically assign the necessary RMA (Return Materials Authorization) number to return your core. The API Customer Service Specialist will supply you with any additional details needed to return your core. All cores are subject to final inspection and acceptance from the vendor or manufacturer. Unless prior written authorization is obtained from API, all cores must be “like part numbers” and must be in serviceable condition. Otherwise, API will pass on any fees assessed by our manufacturer for substandard or unlike cores.
The API RMA system will print a Core Letter, which includes the customer’s name and the API delivery number in which the exchange was purchased. The Core Letter must accompany all core returns. This RMA is valid for 60 days from date of invoice. Please ask your API Customer Service Specialist for the return due date of your particular core. Once the RMA expires the core can no longer be accepted by API and will be returned at the customer’s expense. In the event your Return Core Letter is misplaced, contact the API Customer Service Specialist to obtain a replacement.
We appreciate your business and reaffirm our commitment to provide the most responsive customer service, as well as the highest quality compliant products, at competitive prices.
For further questions, please chat live with us (link above) or contact us.